Bonuses
How do I get a bonus card?
Get a card in the Telegram bot or visit any SPORT CITY store.
When are bonuses credited for a purchase?
Bonuses are credited on the 14th day after the purchase and are valid for 1 year from the date of crediting.
What discount can I get with bonuses?
1 bonus = 1 ₴. You can pay up to 30% of the full price of an item with bonuses. Bonuses apply to items without a discount or with a discount of less than 30%.
How do I check my bonus balance?
In the Telegram bot, at any store of the chain, or by phone at 0 800 339 532.
Payment
What payment methods are available?
Online on the website (LiqPay, no fee), cash on delivery (a fee of 20 ₴ + 2%), or bank transfer (for legal entities/sole proprietors, from 3,000 ₴).
How much time do I have to pay for an order?
You can pay for an order within 3 days. The payment method can be changed before shipping.
I received several parcels with cash on delivery. Is the fee charged for each one?
Yes, the transfer fee is charged for each parcel (20 ₴ + 2% of the amount). Pay online to avoid the fee.
Delivery
Is there free delivery?
Yes, from 3 500 ₴ — to Nova Poshta branches and parcel lockers. Courier delivery is paid by the customer regardless of the order amount.
What are the shipping times?
After the order is confirmed, it is shipped within 3 days.
Why was my order shipped in several parcels?
Orders are packed at the chain's stores. If items are located in different warehouses, the order is split into several parcels — our manager will notify you about this. For orders over 3 500 ₴, we cover the delivery of all parcels.
Can I try on an item at the branch?
Yes, inspection and try-on at the branch are allowed. Courier delivery does not include try-on.
Is in-store pickup available?
Yes, from the chain's stores — provided the item is in stock at the store you need.
Returns
How many days do I have to return an item?
14 days from the moment you receive the item at a Nova Poshta branch.
When will I get my money back?
Within 10 days from the moment we receive the item. The timing may vary depending on the bank.
I submitted a return request, but no one is calling me
Return shipping details are sent to your email within 24 hours — there's no need to wait for a call from a manager.
Can I take only one item from a parcel?
No. Take the entire parcel and file a return for the item that didn't fit, or refuse the parcel and reorder the item you need.
Which items cannot be returned?
Underwear, thermal underwear, socks, gloves, sprays and aerosols — in accordance with Resolution of the Cabinet of Ministers of Ukraine No. 172.
General
Are the prices the same on the website and in stores?
The prices are the same, but promotions may differ. Terms of current promotions are available in the «News» section or by calling the contact center.
How do I check item availability at a store in my city?
On the product page, select a size and click «Availability in stores».
Is there a warranty on items?
Yes, 30 days from the date of purchase or the start of the season. For details, see the «Product Warranty» section.